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About Us About Us Costumer Service Shipping/Terms Returns and Refunds Cancelations About Us We believe some of the most memorable moments happen at home, and that?s why we work passionately to help you make yours a better place. Helping you find the perfect products to maintain and improve every aspect of your home and garden, so as soon as you walk through your front door, you?re hit with that feeling, ? it?s good to be home.? We accept payment by: Paypal. Max Warehouse charges sales taxes in the Sates of California and Florida Costumer Service Costumer Service For additional information please contact our Customer Service team by clicking on “Contact Seller” tab, or via phone to the number 1-800-210-0132. Our business hours of operations are Monday through Sunday: From 5:00 AM PST – 4:00 PM PST Shipping/Terms Shipping/Terms SHIPPINGAt Max Warehouse we make shipping easy and understandable. We gladly ship to 48 states in the USA. Our Standard shipping and delivery process is between 7-10 business days according to the following criteria:·        Our handling process normally takes 1-2 business days and the tracking information will be uploaded once the process is completed.·        Actual shipping times vary by carrier between 1-5 business days after handling time.·        Our shipping carriers are FedEx, UPS or USPS.·        We do not offer shipping to Hawaii, Alaska, and APO/FPO addresses.·        If you select Expedited shipping (normally 3-5 business days total), rates apply based on items shipped and total weight. TERMS We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we will be happy to help. Returns and Refunds Returns and Refunds Returns and Refunds The process of returning an item or obtaining a refund should be initiated within 30 days of delivery to make the process as simple as possible. The amount of the refund will be subject to our Restocking Fee Policy, which you can see below. Refunds will be applied to your account once the item has been received and inspected by our warehouse.  Standard Returns are accepted for most merchandise. Please see the list below for excluded items. Items not in the excluded categories can be returned within 30 days of receipt. **Products eligible for return are new, unused, unopened, and in their original and unaltered packaging**.  Non-Returnable Items: ·      Grocery and Food Items.  ·      Pet Food. ·      Hazardous materials (Hazmat).  ·      Pillows. ·      Products with shelf life/ expiration dates.  ·      Products with engines. (Generators and power equipment) ·      Outdoor Equipment and Power Tools.  ·      Outdoor Living and furniture.  ·      Heaters and cooling supplies.  ·      Special Orders.  ·      BBQ grills.  ·      Oversize items.  ·      Items including over 50lbs.  ·      Items that require special delivery (LTL shipments).   How to qualify for a return? To qualify for a general return, the item(s):  Must be in resellable condition Must be free from scratches and/or defectsMust not have been installedMust be in the original manufacturer’s box and packaging and be free of writing.Must be in the original manufacturer’s box unaltered, unopened, and completely sealed. Must not be missing pieces Must not be clearance/liquidations/closeout Voluntary returns may incur a cost to the customer depending on the size and type of product.  For the item to arrive at our distribution center in saleable condition, please repackage it exactly as it was delivered. In addition to the original packing slip, all return packages must include a blank warranty card, manuals, and accessories. It is recommended that you obtain a tracking number from the carrier when returning a package, so you can trace its progress until our distribution center receives it. In the event that a package is refused, undeliverable, or marked as unclaimed, it will be refunded once it is received back at our distribution center. We will process returned items and refund your payment method within the next 7 business days.  If you require further assistance with your return process, feel free to contact one of our Experience Makers at (800) 210-0132. We’ll be happy to help and hope to see you soon!  If you are unhappy with your order, make sure to contact our team and let them know how you feel. We’ll do our best to turn your frown upside down!  Restocking Fee Policy  The restocking fee depends on the type of item and its condition when returned. Shipping is non-refundable. Full refund and no restocking fees·       If you change your mind about your purchase and you return the item in its original condition (unopened). 10% Restocking Fee of item?s price If you change your mind about your purchase and you return the item missing original packaging, the factory or vacuum seal is broken/opened, but the item is still in its original condition, or the original tags included but unattached.30% Restocking Fee of item?s price If you change your mind about your purchase and you return the item missing parts; some signs of wear or use; item has been installed; item has been registered or user has not logged out of the device’s account, and it cannot easily be set back to factory settings; or original tags missing. 50% Restocking Fee of item?s price If you change your mind about your purchase and you return the item with significant signs of wear, or significantly different than how it was shipped to the buyer; missing essential parts; Item is damaged, scratched, defective, or requires service or repair; missing provided certificates of authenticity, grading, or appraisal; opened items that cannot be resold (perishables, liquor, makeup); or sold multiple items but the buyer didn?t return all of them. Cancelations Cancelations CANCELING OR CHANGING YOUR ORDERIn order to meet our challenging goals in delivery time, we have an automatic system that starts the handling process of our orders as soon as they are placed. This helps us to ship orders as soon as possible. Because of that, we are unable to cancel an order once it has been submitted. Once the handling process is completed, you will be receiving an e-mail with the tracking information. You may use the tracking number to verify the estimated delivery date of your package with the carrier assigned. To comply with the tax laws in each state, it?s not possible to change neither the delivery address nor the products within after confirming an order. When you are at the final stages of the checkout, please take the time to verify your shipping details are correct before making the purchase. As much as I would like to be flexible for you here, it?s not possible to change the delivery address once an order is made. 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